Delivering meaningful quality assurance (QA) that makes a difference is a construction industry-wide challenge. Not satisfied with their QA processes, AE Smith decided to tackle them head-on by undertaking a major culture change and implementing CONQA across their new projects. AE Smith saw their rework improve from about 10% on their previous project to 0% on their latest project. Client relationships and staff morale have also improved while they’re saving time, money and energy as projects are completed on time and on budget. They put this down to their new robust QA processes made possible by being open to innovation and change.